Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team as soon as possible with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation).

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Refunds

Once your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be processed and credited to your account may vary depending on your financial institution, but typically takes 5-10 business days from the date we process the refund.

Please note that we can only refund the original purchase price of the item(s). Shipping fees are non-refundable unless the return is due to our error. Sale items may only be eligible for store credit at our discretion.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions may require additional time to process the refund.

If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately with your order number and payment details. We will investigate the issue and work with our payment processor to resolve it promptly.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!